Return Policy

Return, Refund & Cancellation Policy
Effective Date: 09/02/26 (updated 10/06/26)
Business Name: The Porch Orchard

1. No Returns / No Refunds on Physical Goods
Due to the seasonal, custom, and perishable nature of our decor (including pumpkins, gourds, and straw), all sales are final. We cannot accept returns or offer refunds once items have been sourced, delivered, or installed, except as described in Section 2.

2. Order Cancellations

• Cancellations made 14+ days prior to delivery or installation: Eligible for a 50% refund.

• Cancellations made within 14 days of delivery or installation: Non-refundable, as custom inventory and seasonal materials will already have been secured.

• Orders placed less than 14 days before delivery or installation: Because many orders are delivered within a week, you may cancel for a full refund within 24 hours of ordering, as long as your pumpkins have not yet been picked for your order. After that, all sales are final. If you need a different delivery day, contact us and we will gladly reschedule within the current season.

• Note: This section applies to cancellations initiated by the client. Delays caused by site access issues (see Terms of Service, Section 3) or weather (see Section 3 below) are not cancellations. A re-booking fee may apply to site access delays, as described in the Terms of Service.

3. Weather Delays
Outdoor setups depend on weather conditions. In the event of severe weather (heavy rain, severe wind), we reserve the right to reschedule your delivery or installation for the next available safe date. Weather delays do not qualify for cash refunds.

4. Damaged or Defective Items
If an item arrives damaged, we will replace or repair it at the time of setup or as soon as possible after delivery. Issues must be reported within 24 hours of delivery or installation.